FAQs
You’re not the first person to have some questions. Here are some answers:
What is Coach Hiyd?
Health is completely personal. Everybody’s body needs different amounts of sleep, food, and exercise to achieve very specific personal goals. Do you workout better in the morning? Do you eat before or after your workouts? How are your energy levels after a workout? Coach Hiyd will analyze your habits and will optimize your health.
What does the Hiyd Tracker even do?
The Hiyd tracker is a super slim disk (about the size of a quarter) that slips under your watch, allowing you to elevate your style by ditching Spy Kids style smartwatches and keeping tabs on your health and fitness with all your favorite classic watches.
How does the Hiyd tracker attach to my watch?
Our microsuction surface attaches to the bottom of any watch. It’s adhesive-free, meaning you can put it on any watch without leaving a mark.
What about when I work out? I can’t wear my watch to the gym!
Hiyd’s got your back. We offer our Athlete bands – both in textile and soft touch silicone – that are designed for seamless switching of the tracking as you switch from the office to the gym and back out again. All tracking goes directly onto the app, so you’re not switching between apps to get insights.
What else should I know about these Athlete bands?
Well, we don’t have notifications on the tracker, so you can focus on your workout – or your work – without distractions. It’s also low profile and super slim, allowing for all kinds of movements without contacting the tracker – no accidentally hitting buttons, or butt dialing, or bumping it into people and equipment. It’s just a part of you.
What is the Coach Hiyd AI service?
Our hardware comes with standard monitoring abilities – but the AI algorithm Coach Hiyd uses to correlate your Rest, Move, and Eat activities to come up with insights specific to you is part of a premium subscription. When you buy the tracker you get a year free.
How long does the tracker battery last?
Our battery lasts at least two days on a full charge, and charges in an hour on our puck. This makes it super easy to keep your finger on your pulse at all times.
What if I don’t like it?
What’s with the reservations?
We are working now to collect information on how many orders we need to fulfill. Your reservation is refundable, but it helps us prioritize your order and streamline the production timeline to make sure we can scale up production and development on time.
So the reservations are refundable. What happens if shipping is delayed?
We have your email, and we’ll contact you with updates as shipping ramps up and our software is customer ready.
What is the data you collect?
We collect a lot of your health data (heart rate, sleep quality, etc) but it all stays on device – completely private and secure. To take full advantage of your Coach Hiyd insights, we also have the functionality for you to do your meal and calorie tracking. That’s the only manual input from you – otherwise it’s all seamless and automated.
Who We Are
We’re a team that doesn’t believe in inconveniences. Things should work exactly how you want them to, always. And that’s what drives us.
Having cut our teeth for over a decade in Silicon Valley at companies like Apple and Tesla, we have honed our skills to bring our company intended on solving all the little things that could be just that much better. We are fitness and technology enthusiasts, and we believe that health trackers should be an addition to your life – not an imposition. You shouldn’t be forced into gaudy Spy Kids smartwatches instead of your classical watch or a seamless band just to get access to the information of your own body.
Head of Engineering
Head of Product
Known for a customer-centric approach to engineering, with a focus on taking products from 0 to 1 – from inside our heads, to in your hands.
Contact us
Let us know how we can help